Master Processes: Utilizing processes with organizational will and means to reduce variation
Master Processes are critical to the core functions of a business—they are the engine of the organization. By focusing on Master Processes, an organization can greatly improve the quality it delivers across every area. The principles that are explained in this book pave the way toward processes that are not only effective but are actually used—and appreciated—by the people who are charged with implementing them.
Master Processes are critical to the core functions of a business—they are the engine of the organization. By focusing on Master Processes, an organization can greatly improve the quality it delivers across every area. The principles that are explained in this book pave the way toward processes that are not only effective but are actually used—and appreciated—by the people who are charged with implementing them.
Master Processes are critical to the core functions of a business—they are the engine of the organization. By focusing on Master Processes, an organization can greatly improve the quality it delivers across every area. The principles that are explained in this book pave the way toward processes that are not only effective but are actually used—and appreciated—by the people who are charged with implementing them.
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An illustrative company called Oak Ridge Landscaping is used to show how Master Processes can impact a business. In the Company Overview, you are introduced to the CEO, Damion, along with his Leadership Team. Damion took over the business from its original founder six years ago. He has successfully grown the business to 73 employees but the company is experiencing several challenges. Damion thinks that he may have hit a ceiling on growth but decides to try implementing Master Processes after getting a referral to the book at a networking event.
The book explains the principles behind Master Processes, including the five steps of process development, the four process design methods, process quality, process effectiveness, process adoption, and process improvement principles. Each chapter explores one of the principles in-depth and then illustrates how it looks when applied to Oak Ridge Landscaping.
Useful examples, including detailed process maps, plus application questions at the end of each chapter make this book practical and helpful for any business owner. A companion workbook is available for free to help you take notes and apply the concepts to your own business.
Useful, concise, applicable, and insightful; this book will help your business become more resilient and more profitable.
