A Stage 1 leader guides their team with a strong vision, focuses on people’s potential, and takes charge to lead the organization through chaos. This ideal blend results in an organization that has a picture of where it is headed, is comprised of high functioning, engaged team members, and pushes through chaos with decisive decision making. 

A Stage 4 business has between 35-57 employees. Known as the Professional Stage, one of the top five challenges businesses of this size face is weak project management. A Stage 4 business must focus on implementing scalable processes and systems in order to keep pace with growth. That’s why it’s common for this challenge to arise at this point.

Most people recognize that there are benefits to holding one-on-one meetings with employees. Even so, it’s not easy to make time for them given all the demands of day-to-day work that go along with running a business.

When business owners and leaders understand the true value of these meetings, though, it’s hard to deny that they might be one of the most important things they can do for the long-term health of their business.

A Stage 3 business has between 20-34 employees. One of the top five challenges businesses of this size face is the existence of a gap between leadership and staff. A Stage 3 business now has too many people for the leader to directly oversee, which is why the leader needs to focus on delegation to managers. This new organizational layer can create an environment of inadequate communication with the staff. 

Climate refers to the prevailing attitudes and standards in a group. Based on what employees observe and experience, climate develops from what people sense is valued or treated as important in their workplace. Whether intentional or not, there is a climate at every level in your organization.

All too often, the climate of a work environment is one that has come about over time without intentional effort. It has been set by the leader, through actions taken and values displayed, both positive and negative.

A Stage 2 business has between 11-19 employees. One of the top five challenges businesses of this size face is hiring quality people. A Stage 2 business is beginning to move away from hiring generalists to hiring more specialized talent. This marks a significant shift in procedures which can be difficult to get right—especially if the company is growing rapidly.

A Stage 1 business has between 1-10 employees. One of the top five challenges businesses of this size face is destabilization stemming from chaos. As a business owner, you don’t want your employees to be overly stressed or unsure how to go about doing their work. Nor do you want the burden of unclear processes slowing everyone down.

Transition zones are periods of change a business goes through as it exits one Stage of Growth and enters the next. Transition Zones happen to every business as they move from one Stage into another.

During this period of change, businesses commonly experience a period of chaos where things feel disconcerting and overwhelming. Transition Zone are like rough waters. These periods can be especially perplexing because the organization is often experiencing positive advancement and growth right up to the point the transition begins.

A Key Performance Indicator, or KPI, as it is commonly referred to, is a measurement that helps gauge the success of a business, department, or team. By tracking the outcomes that are being achieved, a company gets insight into what is and what is not working.  

Although a commonly used term, business development can be defined and understood in different ways. In fact, the terms business development, marketing, and sales are often used interchangeably, making the delineation between these functions blurry.

In our last article, we defined Brand Values and explained the benefits that they bring to a business. Today we’re going to look at Core Values.

Core Values are three to six words or short phrases that paint a picture of how the team is to interact with each other. As a promise to the team, Core Values are the basis upon which members of a company plan, make decisions, and interact with each other.

But why does your business need them?

Brand Values are three to six words or short phrases that paint a picture of what a business sees as the ideal customer experience. They serve as a promise to the market—not only what the company strives to be in theory but considers on a practical level when making day-to-day decisions about priorities and initiatives.

But why does your business need them?

Is it better for your business to be Standard? Custom? Or someplace in-between?

The answer depends in part on your business—the industry and services you provide both play a part in determining what’s best. However, there is a tendency across all industries for businesses owners to have a bias towards the Custom side of the continuum. Their mindset is that their business is unique or special, so it must be Custom.

This article, based on concepts from the book Business Model, explains the concept of the Standard-Custom Continuum. Keep reading to learn what it is and how using it can make your business more scalable.

As any business owner knows, there are challenges that come with the territory of owning, running, or leading a business. Interruptions and obstacles are frequent, causing degrees of turbulence during even the best of times. How is it that some businesses succeed while so many fail? We know it’s not a matter of avoiding every challenge; it’s also not true that every successful business leader has been extraordinarily lucky.

No, there’s something else that makes the difference. When we consider what sets apart some businesses from others—what makes some businesses successful—we find that there is a fundamental difference in the way that the owner approaches challenges.

The Vision and Mission are foundational statements about why an organization exists. When given proper emphasis, they can act as a north star, guiding the company through whatever happens in the future. Although they are often grouped together, a company’s Vision and Mission are distinct statements.

Employee retention is a hot topic for small business owners. How do you keep your best talent? The time and effort required to find the right people is no small matter. With so many things vying for your attention, you need to know that you can depend on your best employees.

If money were no object, the solution would be simple. In the real world, though, resources are limited. Fortunately, there are things besides money that can help with employee retention.

There will always be urgent issues that require your attention. But without a set of focused goals, those issues can easily take over your entire business.

Establishing Key Performance Indicators (KPIs) is an effective way to focus your time and energy. When used correctly, KPIs serve to keep the important metrics of your business at the forefront, where you can periodically review and assess them.

As the second step in the business development process, sales is the function responsible for turning leads into revenue. It’s an important part of every business, large or small. Without revenue (or donations, depending on your business model), you don’t have the resources you need to keep your doors open and continue providing the same high-quality products or services.

Sales professionals have the benefit of extensive training, but not many small business owners have that luxury. As with so many other aspects of business, the small business owner improvises, learns on the job, and picks up resources whenever possible.

Oftentimes, businesses struggle with knowing whether their marketing efforts are working. Are potential customers getting the message? Are there more effective ways to advertise? What will boost sales?

While there is a lot that can be said about crafting a message to have the biggest impact, the focus of this article is not on the message itself, but rather on who the message is for. It’s a crucial first step that many businesses skip. You can have a finely crafted message with gorgeous visuals, but if it’s not reaching your intended audience, you may as well be shouting in the dark. No one will respond.

It can be difficult to draw boundaries between your personal life and your work life—especially if you own a small business. Despite your best intentions, it may feel as though you’re never giving enough effort to one or the other. The elusive work-life balance can feel impossible to attain.

While we don’t have a magic wand that can stretch time (still working on that!), we do have some advice for managing work-life balance based on the experiences of small business owners.