Program Topics

The Four Critical Areas of Management

At the center of the Exceptional Manager Program is the Management Wheel. The program dedicates a quarter (three months) to each of the quadrants of the Management Wheel, training on skills to help participants effectively manage the Self, Staff, Work, and Workplace.

To train the mindset of an Exceptional Manager, the program covers an Ownership Thinking topic each month, including:

Thinking-Doing Sequence
Revenue Groups/Circles
Offerings
Customer Segments
Ways to Grow Revenue
Profit Mentality
Standard-Custom Continuum
Visioneering
Core & Brand Values
Department Mission
Year 2 Planning

During the program, the participants are introduced to and guided in the implementation of 7 management tools:

Functional Org Chart
Position Role Sheet
KPI Flash Sheet
Process Mapping
One-to-One Process
Meeting Models
Strategy Book

“The program is helping me see the business is bigger than just my department, and that I have a responsibility as a manager to think about the entire organization.”
— Department Manager

The Exceptional Manager Program focuses on key business dimensions delivered over 12 months to transform employees into effective managers. Topics include:

  1. Ownership Thinking: Cultivating a mindset where managers think and act like business owners, prioritizing company goals and accountability.

  2. Leadership Development: Building skills to inspire, motivate, and guide teams through effective communication and decision-making.

  3. Employee Engagement: Strategies to foster a positive work environment, boost morale, and reduce turnover through recognition and involvement.

  4. Strategic Planning: Techniques for setting clear objectives, aligning team efforts with business goals, and driving measurable outcomes.

  5. Performance Management: Tools for setting expectations, providing feedback, and enhancing team productivity.

  6. Financial Acumen: Understanding key business metrics to make informed decisions that impact profitability.

Each monthly session, lasting 3-5 hours, combines these topics with practical application to ensure managers grow skills while advancing organizational goals.